Customer Service

Customer Service

EirGrid aims to deliver quality services to all electricity customers. We define a customer as anyone to whom we provide a service. This includes all Demand customers, Renewable Generators and Conventional Generators who are connected to the Transmission System, Suppliers, Stakeholders and all other interested parties.

Our Customer Relations Team aims to provide professional, reliable, and efficient assistance and support to all of our customers. We provide to all customers a single point of contact to facilitate the processing of all their queries and comments.

Customer Charter

EirGrid is committed to delivering high quality services to all customers, including generators, suppliers and consumers across the high voltage electricity system and via the efficient operation of the wholesale power market. This commitment is reflected in our Customer Charter.

Click here to read the EirGrid Customer Charter

Queries & Complaints

For further information on how to submit a query or make a complaint please refer to the following section: Customer Queries and Complaints

Please note for Emergencies (24 hrs)

To report

• Loss of supply
• Cable dig-ins
• Fallen power lines
• Any other dangerous situations

Contact:  ESB Networks

CallSave: 1850 372 999