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Our Customers

Our Customers

EirGrid aims to deliver quality services to all electricity customers. We define a customer as anyone to whom we provide a service. This includes all Demand customers, Renewable Generators and Conventional Generators who are connected to the Transmission System, Suppliers, Stakeholders and all other interested parties. We are committed to the efficient, professional and non-discriminatory handling of all our customer needs and in doing so, strive to understand the requirements of our different customer groups and identify and provide the appropriate services required.

Our customers can be broken into five (5) main categories:

  • Generators: This includes all those customers connected to or in the process of connecting to the transmission system, including renewable and non-renewable generators. This includes Viridian, Airtricity, ESB Power Generation, SWS, Endesa and many others. It also includes large generators connected to the Distribution System liable for Transmission Use of System charges.

  • Demand: Large industrial customers connected to or in the process of connecting to the transmission system. This includes Intel, Aughinish Alumina, Irish Cement and many others. In 2008 Wyeth became our newest demand customer.

  • Suppliers: Licensed Suppliers of electricity. This includes Bord Gais, Energia, Airtricity, ESB Customer Supply and many others.  

  • Stakeholders: Industry bodies such as the CER, DCENR, IWEA, IBEC, IDA, SEI, and many others. This also includes the general public, universities and students who have an interest or requirement for information pertaining to the electricity industry.

  • Partners: Key partners who enable us to deliver on our organisational objectives, including ESB Networks, NIE, SONI and many others.